Login

Connect
Sign in using Facebook
To prevent automated spam submissions leave this field empty.

Font size is changing

64 replies [Last post]
Chaz's picture
Chaz
Offline
Newbie
Joined: Jul 19 2010

I've had a few people tell me that occasionally my emails will have random words in very large font. They have replied to the email so that I can see what is happening.

Most of the email will be in the default size (Tahoma 11 pt), but a few words and/or line will change to a huge font ... probably around 100 or so.

Any thoughts on why this is happening?

outlook 2010 professional's picture
outlook 2010 pr...
Offline
Professional
Joined: Jul 14 2010

Hi Chaz,

Just a few questions / statements as there could be several reasons for this happening.

1. Are the folks who are reading your email using a windows based machine with outlook or a mobile device like blackberry, iPhone, etc?

2. What format are you sending your emails ie, HTML, Text or Rich text? If your unsure go to he format tab and the second group.

3 . Are these emails with the problem something you've written in outlook or have you cut and paste something from say the web, word, adobe or another program?

4. Are you on a corporate email exchange and if do you know what what version of exchange they are using?

Just so you know, I have seen this happen on several different occasions. The above may help us resolve this.




Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

Chaz's picture
Chaz
Offline
Newbie
Joined: Jul 19 2010

Here's the answers to your questions:

1. They are using windows based pc to read the emails.

2. Emails are in HTML format.

3. The emails were written in Outlook. In one of the emails, it was part of the auto signature that changed font size.

4. I'm not a tekkie, so I'm unsure about your question concerning an email exchange. If this helps, the emails and domain are hosted by Godaddy.

On a side note ... after further thought/investigation ... this font-changing problem seems to happen to an entire line and not just a random word. For example, it was one line of my automatic signature; another was a one sentence line in an email that was its own paragraph, etc. Does this shed any more light on the issue?

Thanks for your thoughts!

outlook 2010 professional's picture
outlook 2010 pr...
Offline
Professional
Joined: Jul 14 2010

Hi Chaz,

Here are a few things to try and we will go from there. If this does not work, well send you an office 2010 email address to solve this issue offline.

1. Delete your current signature and create a new one. Create it within the editor and not in another program via cut and paste.
2. Try resending the most recent email wi the problem in text or rich text format and see if the problem continues. I'm going to assume that it won't and this will be an Outlook HTML issue that we can focus on.
3. Please confirm this is an outlook 2010 install? Was this a fresh install or upgrade and if upgrade from what version? If an upgrade was your previous version sending emails with the word editor?
4.

The fact that this occurs in the signature and the body of the email is strange but I'm starting to think the the problem is with your signature and the email LINE is getting formatted by a hiccup in your signature. Thus when you're writing your email and the body of your reaches the line that is the problem it may be increasing the size thus a formatting problem.

If not of the above works, well go offline, get it fixed and repost the final solution here.

Thank you,,


Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

outlook 2010 professional's picture
outlook 2010 pr...
Offline
Professional
Joined: Jul 14 2010

Hi Chaz,

Here are a few things to try and we will go from there. If this does not work, well send you an office 2010 email address to solve this issue offline.

1. Delete your current signature and create a new one. Create it within the editor and not in another program via cut and paste.
2. Try resending the most recent email wi the problem in text or rich text format and see if the problem continues. I'm going to assume that it won't and this will be an Outlook HTML issue that we can focus on.
3. Please confirm this is an outlook 2010 install? Was this a fresh install or upgrade and if upgrade from what version? If an upgrade was your previous version sending emails with the word editor?
4.

The fact that this occurs in the signature and the body of the email is strange but I'm starting to think the the problem is with your signature and the email LINE is getting formatted by a hiccup in your signature. Thus when you're writing your email and the body of your reaches the line that is the problem it may be increasing the size thus a formatting problem.

If not of the above works, well go offline, get it fixed and repost the final solution here.

Thank you,,


Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

Chaz's picture
Chaz
Offline
Newbie
Joined: Jul 19 2010

I haven't been very clear on a few issues, so let me try to clarify.

This is a small office, with three people working on a daily basis. The secretary is the one having this problem with the font size.

I have not been having a problem with my signature line when sending emails or receiving replies to my own emails.

However, when the secretary has responded to my email (or forwarded an email from me), the font size changes part of my signature.

In addition, certain lines of emails that she sends out will have huge font sizes.

This is sporadic. Of the five emails sent between us yesterday, this only happened in one email. She gets feedback about this happening from time to time, and that comes from various people. So it's not consistent, nor is it happening with just certain individuals.

She has two email accounts in her Outlook 2010, and I just checked to confirm that this is happening to both accounts, which it is.

I guess you would consider this an Outlook 2010 install upgrade. Because the secretary recently got a new pc with Windows 7, the beta version of Office 2010 was loaded a few months ago. We recently purchased the license for 2010. When the guy went to install Office 2010 (with the new license) he received an error message that it could not load over the existing program, so he removed the beta version and then installed the Office 2010.

I hope this info helps!


outlook 2010 professional's picture
outlook 2010 pr...
Offline
Professional
Joined: Jul 14 2010

Okay. Just so we're all clear.

you're not having the problem but your secretary is when and only when she forwards an email of yours to someone else. Thus, when she replies or forwards one of your emails the signature font sporadically changes.

When you say certain lines of emails that she sends out....are you saying that this is just not your email(s) signatures but also just her plain emails?

Could you ask her to follow the steps i described above in the experimenting with the different email formats, rich text, text, html. that will probably solve her email.

At some point, we will need her to send us the HTML of the email and we can examine the source.

i suspect she needs to set her default email format to rich text (for now) and see if the problem goes away and it very well should.

Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

outlook 2010 professional's picture
outlook 2010 pr...
Offline
Professional
Joined: Jul 14 2010

Another suggestion for your secretary.

Go to File - Options - Mail - (scroll down to Format) and make sure the "reduce message size by removing format information not necessary to display the message" is checked as well as remove extra line breaks.

when Sending messages in Rich Text Format to Internet recipients choose Send using Outlook Rich Text Format.

2010-07-28_1209.png

Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

emailmatt's picture
emailmatt
Offline
Newbie
Joined: Aug 5 2010

This same thing has been happening to me since I got my new PC, and installed Outlook 2010 (Office 2010). It was not an upgrade, it was a rip out and re-install. And its a "full resident on the PC" type installation, as opposed to the over the internet type of application.

This happens most frequently in replies, but also happens sometimes in the emails I send to people. When I look at the sent message, the fonts look fine, but when they forward me what they receive some of the fonts (usually a whole line, but have not verified that is always the case).

Some important notes... This was happening BEFORE I put my signature file in, so I would expect if that is the case, its not related to that. Most frequently the changed fonts occur in replies, and in the To: or Subject: or CC: lines. Also happens sometimes in random parts of email body text, or also in the signature area.

This looks really unprofessional, so I need to get this fixed. Any suggestions? Has this been broadly reported as a problem at this stage (I am 3 weeks behind the original post) and if so, is there a patch available?

Chaz's picture
Chaz
Offline
Newbie
Joined: Jul 19 2010

Changing the settings to Rich Text did not solve the problem.

We are finding that this is occurring MOSTLY in email replies, but it also happens from time to time in original emails being sent out.

Keep in mind that I'm not a "techie", so I may not be using the correct wording, but someone looked at the source code of some examples from our emails having the problem. He found that somehow a 0 is being added to the font size ... so size 12 becomes 120.

I'm also somewhat glad to hear that Matt (from above) is having a similar problem. At least I know it's not just me!!

outlook 2010 professional's picture
outlook 2010 pr...
Offline
Professional
Joined: Jul 14 2010

Chaz and matt,

Do you by chances know what email program is being used on the replies? Trying to find some commonalities here.

Matt, you mentioned that you see them on the outbound I'm presuming you see it this way in your sent folder correct! Can you try changing your message format context and see if the resolves your problem for now?

Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

emailmatt's picture
emailmatt
Offline
Newbie
Joined: Aug 5 2010

To clarify, I have verified that in at least in some instances the fonts are large in some lines, "before" they reply (I have called and asked them to look in their inbox vs. just me looking at the reply they send me. I see it in replies they have sent me or course as well, but as far as I can tell, from my sent (and yes, it looks fine in my sent box when I check afterward) to their inbox, something is happening. This is happening in various email programs I would assume (I don't want to ask some people that are prospective customers, etc.), but can at least verify it is happening with Outlook (which my wife and friend have (2007)).

You mention changing the message format context - what does that mean?

Also, you suggest doing the following in Outlook 2010:
File-> Options-> section Mail-> button Stationery and Fonts

Check your fonts here and see if you see anything out of the ordinary.

I had no "theme" selected, and still don't. I have changed my fonts from "body" and "headings" to Arial Unicode MS, as well as my signature file (and again, this was happening before I added a signature file). Would you like me to send you a sample?

outlook 2010 professional's picture
outlook 2010 pr...
Offline
Professional
Joined: Jul 14 2010

Outlook 2007 and previous
Tools-> Options…-> tab Mail Format-> button Stationery and Fonts
(or just Fonts… in previous versions of Outlook)
Outlook 2010
File-> Options-> section Mail-> button Stationery and Fonts

Check your fonts here and see if you see anything out of the ordinary.

Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

Chaz's picture
Chaz
Offline
Newbie
Joined: Jul 19 2010

I checked the stationary/font setting and don't see anything out of the ordinary.

We're using POP email, if that's what you're looking for.

emailmatt's picture
emailmatt
Offline
Newbie
Joined: Aug 5 2010

To clarify, I have verified that in at least in some instances the fonts are large in some lines, "before" they reply (I have called and asked them to look in their inbox vs. just me looking at the reply they send me. I see it in replies they have sent me or course as well, but as far as I can tell, from my sent (and yes, it looks fine in my sent box when I check afterward) to their inbox, something is happening. This is happening in various email programs I would assume (I don't want to ask some people that are prospective customers, etc.), but can at least verify it is happening with Outlook (which my wife and friend have (2007)).

You mention changing the message format context - what does that mean?

Also, you suggest doing the following in Outlook 2010:
"File-> Options-> section Mail-> button Stationery and Fonts

Check your fonts here and see if you see anything out of the ordinary."

I had no "theme" selected, and still don't. I have changed my fonts from "body" and "headings" to Arial Unicode MS, as well as my signature file (and again, this was happening before I added a signature file). Would you like me to send you a sample?

emailmatt's picture
emailmatt
Offline
Newbie
Joined: Aug 5 2010

Just got an email back from yahoo email that had the same thing happen. This time it was a blank line (no typing) that became 112 point font.

Yahoo and Outlook both 100% confirmed. Pretty sure it also is happening to gmail.

twmB's picture
twmB
Offline
Newbie
Joined: Aug 31 2010

Hello forum,

I am experiencing a similar problem in my office. We all upgraded to Outlook 2010 and periodically we will end up with something that looks like this...Messed_up_email.png

This is a screen shot (cropped and w/ ID info blocked out) of the mail message with a zoom of 20%. As you can see, some of the text is enormous, some is tiny. The tiny text is the standard 10-12 pt sized font, the huge type is the error in question.

It is a similar situation described above but with us it seems to ONLY exist in Forward emails. It happened twice today when one guy forwarded 2 emails from an email list. We are all running Windows 7, CA Security Center, Office 2010.

Here's what I have done.

1. Checked zoom on ALL computers
2. Checked default fonts on ALL computers
3. Made sure no Themes were active
4. Checked that ALL systems were using Normal style as default and that the font was reasonable (Calibri 10-12)
5. Attempted to recreate the error by recreating the paths of the forward in a test email (no replication)
6. Double checked ALL systems' signatures
7. Made ALL parties recreate their signatures
8. We cannot use rich text for various reasons so we need a fix for HTML
9. I only have 2 examples today but it has occurred with another mail Forwarder in the office
10. I will provide all reasonable data requested in order to discover the source of this problem

I need this fixed now. Clients could be lost to unprofessional business correspondence.

I have yet to see any attention paid to this problem yet I have read about two dozen examples of it kicking around the web. This SPECIFIC problem has been posted here twice and the best response people can give is "check the zoom?" Are you joking me? I understand there are different skill levels and that the support team can only process what they are given which is why I have tried to be as specific as possible, but there has to be some kind of credit given to the office troubleshooters. I spent an hour running around telling people to send/forward emails and I'm sick of doing it in an office of 12 people. There has to be some explanation for the distortion in font sizing. I would love to hear an answer.

Thank you,
TWmB

outlook 2010 professional's picture
outlook 2010 pr...
Offline
Professional
Joined: Jul 14 2010

Hi TWmB,

Certainly understand your frustration. I'm not sure where the check zoom reference comes from but it looks like the source code in the HMTL image is getting altered during transmission. Have you checked the source code of a before and after email?

I personally have not come across this issue nor does it seem prevalent but I would guess it has something to do with a bug in the built-in word 2010 editor behind the scenes. do you by chance know what email system the folks received your email are using?

Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

twmB's picture
twmB
Offline
Newbie
Joined: Aug 31 2010

All confirmed cases are being sent and received by Outlook 2010.

I am not familiar with html source code but I will try and obtain it by the end of today.

Thank you for your help.

outlook 2010 professional's picture
outlook 2010 pr...
Offline
Professional
Joined: Jul 14 2010

I've spent quite some time today researching the web for this problem and i can't seem to find a concrete answer out there on the issue. I'm actually in the process of sending Microsoft Partner Support this issue and see if they can come up with something. Clearly it is an issue between the HTML editors in Outlook. It could be a conflict between Word 2010 and Word pad or the Editor in IE 8.

I have an idea that may do the trick.

If you're using IE8, go to TOOLS - Internet Options - Advance and under Accessibility i want you to uncheck "reset text size to medium while zooming". In fact, uncheck any options that discuss reseting text sizes. I have a sneaky suspicion this might do the trick. Please try this. If this doesn't work then also try this. See below image.

IE_Internet_Options.png

If for some reason this issue still comes up then could you try going back into IE - Tools - Options - Programs and choose a program for HTML Editing and choose Microsoft Word and then test it out. If it still occurs then try Notepad.

Outlook_2010_HTML_EDITING.png

I have this little feeling that this may do the trick......

Let's keep our fingers crossed.

Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

twmB's picture
twmB
Offline
Newbie
Joined: Aug 31 2010

Thank you so much for your help.

I'll give it a try and see if I can create a concrete experiment to illuminate the specific cause of the error.

Stanley's picture
Stanley
Offline
Newbie
Joined: May 23 2010

Thank you for this insight. A few of us at the office have been having the same problem and "it appears" to have gone away albeit its only been about a day or so....

twmB's picture
twmB
Offline
Newbie
Joined: Aug 31 2010

So I grabbed the source code on yet another distorted email. Here goes:

<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:x="urn:schemas-microsoft-com:office:excel" xmlns:p="urn:schemas-microsoft-com:office:powerpoint" xmlns:a="urn:schemas-microsoft-com:office:access" xmlns:dt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:s="uuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882" xmlns:rs="urn:schemas-microsoft-com:rowset" xmlns:z="#RowsetSchema" xmlns:b="urn:schemas-microsoft-com:office:publisher" xmlns:ss="urn:schemas-microsoft-com:office:spreadsheet" xmlns:c="urn:schemas-microsoft-com:office:component:spreadsheet" xmlns:odc="urn:schemas-microsoft-com:office:odc" xmlns:oa="urn:schemas-microsoft-com:office:activation" xmlns:html="http://www.w3.org/TR/REC-html40" xmlns:q="http://schemas.xmlsoap.org/soap/envelope/" xmlns:rtc="http://microsoft.com/officenet/conferencing" xmlns:D="DAV:" xmlns:Repl="http://schemas.microsoft.com/repl/" xmlns:mt="http://schemas.microsoft.com/sharepoint/soap/meetings/" xmlns:x2="http://schemas.microsoft.com/office/excel/2003/xml" xmlns:ppda="http://www.passport.com/NameSpace.xsd" xmlns:ois="http://schemas.microsoft.com/sharepoint/soap/ois/" xmlns:dir="http://schemas.microsoft.com/sharepoint/soap/directory/" xmlns:ds="http://www.w3org/2000/09/xmldsig#" xmlns:dsp="http://schemas.microsoft.com/sharepoint/dsp" xmlns:udc="http://schemas.microsoft.com/data/udc" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:sub="http://schemas.microsoft.com/sharepoint/soap/2002/1/alerts/" xmlns:ec="http://www.w3.org/2001/04/xmlenc#" xmlns:sp="http://schemas.microsoft.com/sharepoint/" xmlns:sps="http://schemas.microsoft.com/sharepoint/soap/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:udcs="http://schemas.microsoft.com/data/udc/soap" xmlns:udcxf="http://schemas.microsoft.com/data/udc/xmlfile" xmlns:udcp2p="http://schemas.microsoft.com/data/udc/parttopart" xmlns:wf="http://schemas.microsoft.com/sharepoint/soap/workflow/" xmlns:dsss="http://schemas.microsoft.com/office/2006/digsig-setup" xmlns:dssi="http://schemas.microsoft.com/office/2006/digsig" xmlns:mdssi="http://schemas.openxmlformats.org/package/2006/digital-signature" xmlns:mver="http://schemas.openxmlformats.org/markup-compatibility/2006" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns:mrels="http://schemas.openxmlformats.org/package/2006/relationships" xmlns:spwp="http://microsoft.com/sharepoint/webpartpages" xmlns:ex12t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:ex12m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:pptsl="http://schemas.microsoft.com/sharepoint/soap/SlideLibrary/" xmlns:spsl="http://microsoft.com/webservices/SharePointPortalServer/PublishedLinksService" xmlns:Z="urn:schemas-microsoft-com:" xmlns:st="&#1;" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle20
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle21
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle22
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Name [mailto:email@address.com] <br><b>Sent:</b> Tuesday, September 07, 2010 12:45 PM<br><b>To:</b> Name<br><b>Subject:</b> RE: Subject<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal><span style='color:#1F497D'>What in the hell caused that?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><div><p class=MsoNormal><b><span style='font-size:14.0pt;color:#1F497D'>Name<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:#1F497D'>Title<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:#1F497D'>cell: 000 555 5555<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:#1F497D'>Company <o:p></o:p></span></b></p><p class=MsoNormal><span style='color:#1F497D'>Location<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Location<o:p></o:p></span></p><p class=MsoNormal><span style='color:#4F81BD'><a href="http://www.google.com">www.google.com</a><o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Sender [mailto:email@address.com] <br><b>Sent:</b> Tuesday, September 07, 2010 11:39 AM<br><b>To:</b> Name<br><b>Subject:</b> RE: Subject Line<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal><span style='color:#1F497D'>Body Text<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Sender [mailto:email@address.com] <br><b>Sent:</b> Tuesday, September 07, 2010 10:02 AM<br><b>To:</b> 'email@address.com'<br><b>Subject:</b> Re: Subject<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p>&nbsp;</o:p></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Body Text <br>Message sent from my blackberry</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p>&nbsp;</o:p></span></p><div><div class=MsoNormal align=center style='text-align:center'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From</span></b><span style='font-size:100.0pt;font-family:"Tahoma","sans-serif"'>: Name &lt;email@address.com&gt; <br><b>To</b>: Name <br><b>Sent</b>: Tue Sep 07 06:50:02 2010<br><b>Subject</b>: Subject </span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p></div><p class=MsoNormal>Text<o:p></o:p></p></div></body></html>

Things that I've been paying attention to; The distortion occurred in a Reply to a Reply from a Blackberry. This could cause formatting issues potentially? It appears that somewhere, something is modifying the font size by shifting the decimal place, thus multiplying by ten.

I hope this helps. The HTML Editor for IE on the original sender's system was set to Word, but I had not turned off the "Reduce Message Size by Removing Format Information Not Necessary to Display Message"

Help would be phenomenal because as you can see, I now have a client that's heated about this issue.

outlook 2010 professional's picture
outlook 2010 pr...
Offline
Professional
Joined: Jul 14 2010

There have been several issues of HTML parsing on the Blackberry from HTML email. On the same device where the person has the enlarge TEXT in the email. Have them go into that email - options - get plain text. Then have them respond to that email and i'm certain that particular instance will go away. There is an update to BES for the HTML parser which will fix that.

Turn off the IE settings as described above and i'm very hopeful this is going to solve your issues.

Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

emailmatt's picture
emailmatt
Offline
Newbie
Joined: Aug 5 2010

I have tried all of the above and I am still having this problem. BTW, IE is not my default browser, but I made the changes anyway. Also, you mention blackberry, these emails I am having trouble with are PC to PC, no smartphones or berry's involved. Happens with frequency. Really need to get this fixed. Clients think I AM YELLING AT THEM, at quite awkward moments. What else can we do? Can I email you samples?


twmB's picture
twmB
Offline
Newbie
Joined: Aug 31 2010

<span style='font-size:100pt;font-family:"Arial","sans-serif"'>

It appears that something is either removing or not properly iterating the decimal point. I believe the code should look like this-

<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>

This email was an original send, not a reply or forward. There was no blackberry involved or any other smart phone. It appears to be happening slightly more frequently, and I have all the settings previously discussed in this forum set on the sending and receiving computers. Thanks

emailmatt's picture
emailmatt
Offline
Newbie
Joined: Aug 5 2010

TwmB - have you gotten any solutions or had any luck since then? Or any off-line help? This seems to be happening more frequently to me now, and I am worried I am going to have to go back to a previous version of outlook. I just can't keep having this happen...

twmB's picture
twmB
Offline
Newbie
Joined: Aug 31 2010

@EmailMatt - Haha, do you work in my office?

We are seeing the error more frequently now. Everyone claims that it is the fault of the XML Editor on either the receiver or sender side, but I have altered the entire office's Outlook settings to retain formatting information and we're still not seeing any results. What appears to be happening is at some point in the transaction, a font will drop a decimal point (10.0 becomes 100) thus making font 10x larger.

It sounds like this isn't really a problem for the vast majority of users so we're not getting the attention that we're looking for.

I've had a recent increase in frequency as well. What OS is your computer running? Are you using a Windows Exchange Server? Are you running any firewalls? Have you ever had an original email, not a reply, forward, or mailing list target, show the error?

Let's share some info and find a commonality?

outlook 2010 professional's picture
outlook 2010 pr...
Offline
Professional
Joined: Jul 14 2010

Folks,

Working with an MSFT engineer now on this problem.

Please add your comments here.

1. What’s the mail server do you use? Microsoft Exchange server or a third-party ISP mail server?
2. Are both the sender and recipient use Outlook 2010? Does the same issue occur if use Outlook 2007/2003?
3. When did you first ever notice this issue? Any changes being made to the environment?

Secondly, can you a few of you email copy. Please save the email as a .msg and email. I will email you privately with an email address to send it to so it gets routed appropriately.

Thank you,


Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

twmB's picture
twmB
Offline
Newbie
Joined: Aug 31 2010

1. What’s the mail server do you use? Microsoft Exchange server or a third-party ISP mail server?

Third-party ISP Mail Server. Hosted by 1and1 (www.1and1.com)

2. Are both the sender and recipient use Outlook 2010? Does the same issue occur if use Outlook 2007/2003?

The issue is not exclusive to Outlook 2010. Issue is visible to Outlook 2007 users but I have no confirmed cases of the error originating from one of those units.

3. When did you first ever notice this issue? Any changes being made to the environment?

A few weeks ago. No changes had been made to the environment.

Please Advise

emailmatt's picture
emailmatt
Offline
Newbie
Joined: Aug 5 2010

1. What’s the mail server do you use?

I don't know. Its a very small office with a pop email server, if that answers your question. I have Windows 7 64 Bit and I am running Outlook 2010.

2. Are both the sender and recipient use Outlook 2010? Does the same issue occur if use Outlook 2007/2003?

The issue is not exclusive to Outlook 2010. Issue originates with me. Can happen in my original email or my reply. Can happen to the text I wrote or ANY of the text I reply to. Has happend to me with people using Outlook, Gmail, Hotmail, and others. I never had this issue in using previous versions of outlook.

3. When did you first ever notice this issue? Any changes being made to the environment?

Almost immediately (or immediately) upon buying my new PC. Only change that has been made is I made outlook a full install resident to my PC as opposed to the virtualized version of outlook, so I could attempt to synch a blackberry.

:- )

Notice I said "attempt" - don't even get me started on that one.

emailmatt's picture
emailmatt
Offline
Newbie
Joined: Aug 5 2010

BTW, whoever tried to contact me from MSFT so that I could email samples. When I click on the link you sent me, I can't access the web page. It says...

Access Denied
You are not authorized to access this page.

Please try again.

outlook 2010 professional's picture
outlook 2010 pr...
Offline
Professional
Joined: Jul 14 2010

We're having a hard time pinpointing this issue. I've been on the horn with a MSFT engineer and it is difficult. please email me some sample messages.

They are suggesting creating a new profile and see if that fixes the issue. Anyone intersted in performing this fix on two machines that have had the problem and see if that resolves the issue. I would call this a work-around and not a resolution ;)


Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

emailmatt's picture
emailmatt
Offline
Newbie
Joined: Aug 5 2010

I only have one PC, so cannot do the profile suggestion. Also, I still cannot access the messages you are sending me so that I can email you samples. When I log in, I get this:

Access Denied
Login successful.
You are not authorized to access this page.

twmB's picture
twmB
Offline
Newbie
Joined: Aug 31 2010

Recreation of Profile not solvent.

Other than overall Office Styles, there really isn't any input from the profile side in terms of formatting. I'm going to have to configure my connection settings the same way and that means I'm literally back to square one. I already refreshed my profile and set my system settings 100% to the suggestions above. Then, ironically, my email about changing all of those settings sent to my team was affected thus disproving their solvency.

At this point, I've troubleshot it down to a limited number of potential culprits:

1. Mail hosting server is misinterpreting HTML emails from Outlook 2010 clients and transmitting them to the receiver in an altered state

2. Security software is scanning outbound HTML emails by compiling, checking, and then re-deconstructing them before transmission and that software is altering before email is actually transmitted

3. There is an error in the Office2010 HTML translator that is misinterpreting 12.0 as 120 and sending flawed source code from origin.



I think that the most likely cause is the Mail server mishandling the code because it's the only entity that we can confirm absolutely every single html email is routed through. This is exacerbated by the frequency trend associated with mailing lists

Next likely would be Office translating the HTML incorrectly. I'm confident that this would have to be a complex multi-variable problem, only producing the erred results under specific circumstances, thus eluding the testers. I think that the issue could lie in referencing other fully formatted entities, again as indicated by the frequency associated with reply/forward/signature instances.

It has been suggested that my firewall/security software is filtering all of my outbound traffic and could "theoretically" be mishandling an HTML email and altering the code. I'm not comfortable with turning off or uninstalling my security suite or it's major features so I haven't really tested this.

Where are we in the troubleshooting? Are there any developments or suspected causes? Has the Office Engineering team heard of this before? I, and my boss, would love an update.

Chaz's picture
Chaz
Offline
Newbie
Joined: Jul 19 2010

I am the one who started this thread, and although I have been reading the various posts, I have basically kept in the background because most of the questions being asked are over my head. The technical aspects of things is not my area of expertise, so I leave that to those of you who understand it all.

I'm posting again because the frequency of this seems more consistent. It looks so unprofessional, that I'm considering changing my signature to include a disclaimer that it's an Office 2010 problem.

This thread makes it clear that our office is not the only one experiencing the problem. So hopefully someone out there can find a solution!!

rwhorl's picture
rwhorl
Offline
Newbie
Joined: Sep 27 2010

I collaborate with Chaz and the secretary in his office. From my perspective it appears that the font distortion occurs in email replies and seems to affect the copied original message.

I have been corresponding with the secretary for over 2 years and did not experience the problem till she installed Office 2010 on a Windows 7 PC. Prior to that she was using XP on an old PC with an embarassingly older version of Outlook.

In this thread it was mentioned that security software processing the email might contribute the problem. Someone also mentioned that they were using CA security. Chaz and the secretary both use CA Security Suite.

If this is a viable problem path it might be helpful to know what others are using.

vinnie05's picture
vinnie05
Offline
Newbie
Joined: Oct 12 2010

Hi, Interested to see how everyone is going with this. I have a client that is having a simular issue. He has just recently had his laptop rebuilt with office 2010 on it. He doesn't seem to be having the issue on sending emails but on various incoming emails. About twice a day from different contacts he is recieving an email in HTML format with large 100+ font, not in all of the body but most, the signature seems to be untouched on most.

OS: WinXP SP3
Office 2010 (all patches)
AVG free 2011
IE8
no exchange server using POP3 via ISP.

I don't have much physical access to the computer so can't really troubleshoot much.

twmB's picture
twmB
Offline
Newbie
Joined: Aug 31 2010

Hello all,

I believe I have found the source of the problem, at least with my office.

We are using CA Internet Security Suite and one feature is the Email Scan which describes itself as:

Automatically scans your incoming email as you receive it for viruses and spyware in the messages or their attachments

After turning this off we have a 0% rating of the exploded text incident.

Just thought I'd update the forum and let you all know.

Cheers

emailmatt's picture
emailmatt
Offline
Newbie
Joined: Aug 5 2010

OK, so far none of the "fixes" had worked for me. I am now going to try using a different email scanning program (I was using CA as well, now trying norton) to see if this works.

BUT This raises another good question. Are people using 32 or 64 bit version of Outlook 2010? I am using 64 bit. Will repost and let people know if this works.

gardencoaster's picture
gardencoaster
Offline
Newbie
Joined: Oct 24 2010

Add me to the list of sufferers/ interested parties, please. Identical symptoms. 12 point becomes 120 point! I am using Outlook 2010 under Windows 7, 32-bit; the recipient is using Windows Mail under Vista. Code of the sent message appears fine in the sent mail folder but the messages returned to me show the decimal point in the font description has been dropped and text is massive. This is affecting original messages and replies and a variety of fonts.


outlook 2010 professional's picture
outlook 2010 pr...
Offline
Professional
Joined: Jul 14 2010

For people posting please add the following:

What Internet Security Program are you using? Does it have email scanning enabled?
Version of Exchange Server.

Thanks,


Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

gardencoaster's picture
gardencoaster
Offline
Newbie
Joined: Oct 24 2010

AVG Internet Security version 9.0.864 (no email scanning outbound)
No Exchange
SMTP via PlusNet (UK) server
POP3 via 1&1 server

Recipient has the free version of AVG 10.0.1152 with email scanning enabled.

outlook 2010 professional's picture
outlook 2010 pr...
Offline
Professional
Joined: Jul 14 2010

i should have ask these questions ages ago. I also thought it was an XML parser issue between Outlook 2010 and Exchange 2007 or Exchange 2003. But you're on a POP account which throw's that theory right out the door.

It has to be something to do with the HTML Parser and integrated into Word or Virus Protection. STRANGE. Can you find out the answers to these questions from the folks who are receiving your emails with the MASSIVE fonts?

Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

gardencoaster's picture
gardencoaster
Offline
Newbie
Joined: Oct 24 2010

I can answer that one straightaway as I provide the email facility on my domain.
Same again - same server for outgoing SMTP and incoming POP3. He doesn't use Exchange either.

Due to a commonality between the messages affected so far (it is fortunate I have only had Outlook 2010 installed for a few days),
I have had an idea and have just sent six test messages to try to trigger this problem in three of them. If the experiment
bears fruit, I shall explain all and suggest sending you the test messages. It may explain why not all users are having this
headache but professionals are... I do hope I'm right!


gardencoaster's picture
gardencoaster
Offline
Newbie
Joined: Oct 24 2010

My little experiment drew a blank but then I had another thought. Could use of CSS cause this if the recipient's email program doesn't support it to the same degree as Outlook? I have switched it off here to see if that has a beneficial effect.


emailmatt's picture
emailmatt
Offline
Newbie
Joined: Aug 5 2010

OK, again, I have Windows 7, 64 bit, with 64 bit Outlook 2010. Problems started immediately once I started using my new computer with this software package (I should note I have a full office and Outlook install (resident on the PC).

I have a pop email server.

Problems have occurred for people receiving in large banks with sophisticated technology infrastructures and security, technology companies (which I would assume is the same), and stuff as simple as hotmail and gmail.

Problem was happening with CA security center when I had an email scan. Bought another security software hoping that would fix the problem. Now using CA security center with the email scanning turned off, and NORTON for email scanning. Same problem happens.

Can happen in text I compose, or in replied text that I didn't write but was included in my reply (reply with text).

Again, this is _EXTREMELY_ embarrassing when dealing with clients. When they ask you a question, and you come blasting back "NO, I WOULD SUGGEST..." in 100+ point font. This problem was reported in Mid July, its now the very end of October, so in over 100 days we still don't have a fix, and candidly I don't see us as being much closer to a solution. I can't afford to continue being unprofessional for another 100 days, and I am NOT comfortable turning off email scanners completely. Has anyone looked into contacting Microsoft to get a free downgrade to the old outlook? I would jump at that at this stage. Can MSFT personnel monitoring this site arrange for some kind of coupon code we can use for a free downgrade?

Moderator, please reply specifically to my questions.

THANKS!


Office 2010 Professional's picture
Office 2010 Pro...
Offline
Professional
Joined: Sep 26 2010

can you turn off the outbound email scanner for a few days just to see if the issue resolves itself?

emailmatt's picture
emailmatt
Offline
Newbie
Joined: Aug 5 2010

I will try turning off outgoing email scans, but if 2 email scanning programs caused the same issue, wouldn't that suggest its an Outlook issue independent of the scanning program?

Has anyone looked into getting a downgrade or called MSFT customer service directly to try to get replacement software? Does anyone know if you can "trade in" your outlook 2010 for an older rev?

vinnie05's picture
vinnie05
Offline
Newbie
Joined: Oct 12 2010

My client is using AVG free 2011 with email scanning enabled, i have asked him to turn it off and see if it makes a difference. He is not using exchange server just POP3. he is using Office 2010 32bit.


emailmatt's picture
emailmatt
Offline
Newbie
Joined: Aug 5 2010

Just searched around for other people having the same problem. Could this be related? I will try what they suggest.

http://techrepublic.com.com/5208-6230-0.html?forumID=101&threadID=203841...