Login

Connect
Sign in using Facebook
To prevent automated spam submissions leave this field empty.

Outlook 2010 "No Previewer Installed"

8 replies [Last post]
rtaurFTC's picture
rtaurFTC
Offline
Newbie
Joined: May 5 2011

There are two Windows 7 64 bit machines here that give error message "This file cannot be previewed because there is no previewer installed for it" when attempting to open any Office document, DOC, DOCX, XLS, XLSX, etc. Previewers for PDF's and non-Office documents open fine.

I've tried reinstalling Office 2010 and tried 32 bit version as well. I'd like to avoid reinstalling Windows 7 if possible.

Office 2010 Professional's picture
Office 2010 Pro...
Offline
Professional
Joined: Sep 26 2010

Well get it fixed. So are you running 32 or 64 bit now? What version of windows?

rtaurFTC's picture
rtaurFTC
Offline
Newbie
Joined: May 5 2011

Windows 7 64 bit. Office 2010 64 bit.

outlook 2010 professional's picture
outlook 2010 pr...
Offline
Professional
Joined: Jul 14 2010

i don't know why 64 bit machines are having so many issues with preview. Adobe had an issue and finally fixed it. Its generally an authentication issue. Try this and see if this works?

Go to start, then run. Type dcomcnfg and push o.k. Component Services should come up.

Expand Component Services, click on Computers, then "Right click" on My Computer and go to "properties".

Click on Default Properties tab, and make sure the following is set:

Default Authentication Level: Should say Connect, not "None"

And Default Impersonation Level: SHould say Identify.

When those are set properly, hit o.k and turn on your protected mode back on your Office applications.

Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

donfern11's picture
donfern11
Offline
Joined: Oct 1 2011

this didn't seem to work for me. is there anything else i'm missing?

rtaurFTC's picture
rtaurFTC
Offline
Newbie
Joined: May 5 2011

That fixed both machines! I've been searching forums and kb articles for a week and haven't found this solution. I just started an IT position, and this has been plaguing these two users for six months! Thanks for your help.

KatherineYH's picture
KatherineYH
Offline
Joined: Jul 17 2011

Hi,

I have the exact same problem. Windows 7 x64, Office 2010 x64, can preview a ton of other items, just not Excel, Word, Powerpoint...

Very frustrating...

lesDA's picture
lesDA
Offline
Joined: Nov 16 2012

Hi,
Not sure when above was posted but did anybody tell you how to fix this problem ?

bwv565's picture
bwv565
Offline
Newbie
Joined: Oct 1 2013

I have this problem when trying to preview a PPTX file in Outlook 2010. I have gone through the DCOM steps above, but those were the settings that were already in existence.

Is there another workaround/fix?

Using Win7 64bit, if that makes a difference.

Thanks.