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Outlook 2010 will not open .pdf attachments

5 replies [Last post]
Elder Rogue's picture
Elder Rogue
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Newbie
Joined: May 25 2011

I have seven new Dell Optiplex380s loaded with Windows 7 and Office Pro 2010 from Dell.

I have setup two so far installing Adobe Reader X.

Setup my Outlook profile for my users, POP3 account.

Outlook works great except when an email comes in with a .pdf attached.

Trying to open, preveiw, or save as the .pdf will send Outlook into (Not Responding).

Once this happens, taskmanager will not shut down the Outlook.exe and a hard shutdown (hold the power button) is required.

I left one machine running over night with the logging off screen still there the next morning.

I have three of the same machines as described above that came with Adobe Acrobat loaded from Dell and I have no problems with attachments?

So I am thinking it has something to do with downloading and installing Adobe Reader X.

Office 2010 Professional's picture
Office 2010 Pro...
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Joined: Sep 26 2010

are you using Office 64 bit? Is adobe X 64 bit or 32 bit?

Elder Rogue's picture
Elder Rogue
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Joined: May 25 2011

32 bit office, not sure about the Adobe. I went back to Adobe's website and looked. It did not indicate a choice.

I can open existing pdf files on the machines in question, just can't preview, open or Save As from Outlook 2010.

Let me throw this curve ball in, I logged into the machine(not the domain) as sys admin, setup the users email account and was able to preview, open or save as the same email attachment. Log off, log back in as the user on the domain, and CRASH! Outlook 2010 locks up when I try to open the same email attachment. No problems with openning Word, Excel attachments, just PDF.

???

Elder Rogue's picture
Elder Rogue
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Joined: May 25 2011

I think I have this resolved.

Time will tell as I though I had it resolved once before.

In Adobe Reader go to Edit; Preferences; Documents and changed "View documents in PFD/A mode" to NEVER.

I setup a new profile in Control Panel; Users Accounts; Mail.

Let all the emails reload from the POP server and tested.

Preview, Open, Save As, worked on emails with PDF attached.

Elder Rogue's picture
Elder Rogue
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Joined: May 25 2011

Looks Like I spoke too soon.

Outlook on these two machines is back to lockin up (Not Responding).

Any thoughs?


KatherineYH's picture
KatherineYH
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Joined: Jul 17 2011

Please install the newest version Foxit Reader 4.1.1 and give it a try.
In Microsoft OneNote 2010, save the OneNote file as one the following manner, such as PDF (*.pdf), Single File Web Page (publish a copy) (*.mht), etc. You can open the file that you have saved easily. First you have to open .pdf file in a PDF reader program and open the .mht file in Microsoft Internet Explorer, then you have to copy the data from the .pdf file or from .mht file, and then paste the data.