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Outlook hangs/"not responding" on Reply

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Bob Gates's picture
Bob Gates
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I got great help here yesterday getting my Outlook 2010 to connect to Microsoft Exchange Server. But now I have a different problem. When I try to reply to a message, Outlook hangs, I get a "program not responding" and then after about 30 seconds or so the message shows up on my screen so I can reply. It seems like after it has done this for the first two or three messages, it opens others quite quickly. But then I can open a few more and each one hangs again. And if I leave the program for a while to do other things, when I return it hangs on reply again. (Oh, and this isn't when I first turn on the computer or Outlook, so I don't think it's a "not yet connected" problem.) As you can understand, this makes the program pretty difficult to use.

Oh, and I should mention that when I access my email using the web exchange, reply opens the messages instantly.

Optiplex 980, i7-860 processor, Windows 7, MS Office/Outlook 2010, 8GB RAM
Connecting to one email account using Microsoft Exchange Server

Thanks,

Bob

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outlook 2010 pr...
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How big is your exchange file? After you set it up yesterday did you let outlook run so it downloaded all your messages, contacts etc? If you didn't let it run a while it could still be trying to download and index all of your messages. Also, make sure you enable cache mode. File account settings doucle click on your exchange account and you should see the option on that dialogue box. Cache speeds up exchange.

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Bob Gates's picture
Bob Gates
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Thanks for your suggestions.

My Exchange .ost file was 113MB, I just compacted it (I saw that option while I was looking at settings). It has has plenty of time to fully download (Outlook was on overnight). I also deleted a lot of old sent emails and deleted emails to try to get things smaller, but I was running with all of those under Outlook 2007 on my XP machine with no problems.

I assume by cache you mean that under server settings I should have "Use Exchange Cache Mode" checked, which I do.

Also, from reading other sites, I just disabled all my Outlook Com add-ins (e.g. "sharepoint colleague server import" and "VBA for Outlook," and "OneNote Notes"). The only one I left active was Microsoft Exchange Add-in.

But it still hangs on Reply.

Oh, additional information: I just tried opening a contact. It hung opening the first one, then other opened immediately. Same thing with calendar, first one or two hang with "not responding for about 30 seconds or more, then other ones open quickly.

Bob

Added 3:00 pm EST: when I got Outlook working yesterday there were none of these problems. Now the program is basically unusable, with hangs on reply, send, etc.

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This sometimes happens when the network connection is unstable OR outlook is pooling for data. In the lower right hand corner you should see the outlook enevlope. Right click on that and cancel the server request. Then see if the problem continues. I'm pretty sure from the sound of it that is the issue. If that helps then well need to change the send receive settings and turn off "send when connected".

Worst case scenario we can create a new profile but I have gad issue like this before that were all due to polling data. In your https connections that we set yesterday look at hownslow and fast networks are handled. I generally have them both checked.

Let me know and well go from there.

Lastly, your using a retail version right? Not a beta??


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Bob Gates's picture
Bob Gates
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OK, when Outlook hangs after I click reply, if I then right click on the icon in lower right and choose "cancel server request," the reply email that has been stuck opens immediately. And after I do that, subsequent attempts to reply do not hang. Then after a while the problem returns.

I do have both "on slow" and "on fast" checked, and that's also the way they are on my Outlook 2007 setup.

I am using a retail version (Office 2010 Academic edition).

Thanks for your continued efforts to help me solve this.

Bob

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I'm pretty sure I know what the problem is. I'm not on a CPU to be certain but it looks like your exchange acct is setup to pool the server quite a bit band that's tying up the app. Im pretty sure it's the send receive settings within the send receive groups options.

Ill write more tomorrow.

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Bob Gates's picture
Bob Gates
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I have been searching online about this problem and some mention something called RPC encryption. A suggestion is made to change the registry as follows:

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Locate and then click the following subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\RPC
3. On the Edit menu, point to New, and then click DWORD Value.
4. Type DefConnectOpts, and then press ENTER.
5. Right-click DefConnectOpts, and then click Modify.
6. In the Value data box, type 0, and then click OK.
7. Exit Registry Editor

I am reluctant to touch my registry, but my real question is, why don't I have RPC in this place in my registry and do I need it and can this be related to my problem?

I just found "Microsoft Office Outlook Connectivity Tests" and ran those tests and they show that RPC over HTTP is working fine:

https://www.testexchangeconnectivity.com/#&&/wEXAQUBcwUBME93h2+JjI0+MV2g...

Morning update: opening items to reply works fine for a while, then one hangs. I do "cancel server request" and then subsequent ones work fine. It takes quite a while for the problem to recur.

But then send takes forever. Also, when I try to look up items in my address book, I get "not connected" even though the status line says I am connected. I click ok and then can access my address book. I get "undeliverable" messages for people I have always sent emails to. Weird.

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I don't think the registry change is the issue. Il be on a CPU shortlynand post again. Can you post the link where youbread this article?

Since ceasing the server request gets things going well focusbon that. If it doesn't work, then we will create a new profile and test that n

The undeliverable message is a server issue. Forward that to your IT admin and hel fix that. Ask your IT admin if he recently updated the exchange server.


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Bob Gates's picture
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article here:

http://www.ph-lwug.org/index.php?option=com_jfusion&Itemid=2&jfile=index...

pointing to here:

http://support.microsoft.com/kb/913843

I won't be able to check with my IT admin until Monday

Created a new profile and tried to create a new email account in that profile and it gives me the "can't connect to exchange" message. I am reluctant to delete the current profile since it took a number of tries to get that one to work.

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1. Right click on your in box and go to properties. Go to the Synchronization tab and does the server folder and offline folder items = each other?

2. Go to the send / receive tab - preferences group and make sure for dial-up connection - use existing lan is enabled and on download preferences download full items is checked as well as on slow connections only download headers.

3. I've moved my "send and Received" button to the home screen so i'm not sure if your send and Receive button is on the home screen or Send / Receive tab but go to that and perform these steps.

go to send receive - send receive group - define send receive groups. this is where it would be easier if I was on your cpu but let's explore around here. Where is says group name, tab on edit. If you only have one account on this cpu you should only see your exchange account and the option for include the selected the account in this group should be unchecked. hit either ok or cancel.

On this Send/Receive Group you should have to checks in include this group in send/recive and schedule automatic send/received every 30 minutes.

When outlook is offline check "include this group in send/receive.

hit close.

Go back to send receive and hit update this folder and let it process.

Then go back to send receive - send receive groups and download address book. (this may be the issue with your undeliverable messages) is the address book won't download and thus could be your problem. This is a common problem for outlook connecting over the HTPPS protocol. Most exchange admins over look this setting.

If none of this works then i suggest you open the nearest window next to you, unplug the computer, throw it out the window, and go buy a new computer. :)












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Bob Gates's picture
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1. Right click on your in box and go to properties. Go to the Synchronization tab and does the server folder and offline folder items = each other?

yes, both 8

2. Go to the send / receive tab - preferences group and make sure for dial-up connection - use existing lan is enabled

yes

and on download preferences download full items is checked as well as on slow connections only download headers

yes

Send / Receive tab but go to that and perform these steps.

go to send receive - send receive group - define send receive groups. this is where it would be easier if I was on your cpu but let's explore around here. Where is says group name, tab on edit. If you only have one account on this cpu you should only see your exchange account and the option for include the selected the account in this group should be unchecked. hit either ok or cancel.

The send/receive group page shows Group Name/All Accounts
I click on edit. It shows my exchange account on the left and "include the selected the account in this group" was already unchecked so I canceled out.

On this Send/Receive Group you should have two checks in include this group in send/recive and schedule automatic send/received every 30 minutes.

When outlook is offline check "include this group in send/receive."

yes

hit close.

Go back to send receive and hit update this folder and let it process.

Then go back to send receive - send receive groups and download address book. (this may be the issue with your undeliverable messages) is the address book won't download and thus could be your problem. This is a common problem for outlook connecting over the HTPPS protocol. Most exchange admins over look this setting.

"the operation failed"

So I need to report this to my IT. But could that be causing the other problems too? And is there a way to disable addbk to test?

If none of this works then i suggest you open the nearest window next to you, unplug the computer, throw it out the window, and go buy a new computer. :)

Well that might work if I hadn't just spent a lot of money on this new computer that was supposed to make my life better. :-[

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Okay. this KB article wouldn't hurt to run but i doubt that is the problem. Just create a system restore point before running it.

Creating a new profile:

Go to control panel - mail - show profiles - add and go from there. Follow the same directions from a few days ago and make sure you manually configure the server settings - cancel it and go into the connection tab under properties and setup your connections there.

I had some similar problem(s) in my previous company and I'm pretty sure it was isolated to the address book (one time) and the send/receive settings another time.


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Bob Gates's picture
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I have tried now many times to set up another profile and an email account associated with it and I keep getting cannot connect to exchange errors. If I try to cancel out before it completes, I don't get it set up. If I try from profile/properties, the same thing happens.

I think my next step must be to take this up with my IT (I am emeritus faculty at a university, so I don't get full help any more).

But I must say going back to Outlook 2007 is looking very tempting.

Thanks again for all the time and effort you have put into trying to help me solve this. I think I need to take a break.

Bob

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Stick with 2010. It's a connection issue with the server so it either download some corrupt data or something with the OST file. I just put together a tutorial for setting up an Exchange account when you're connecting through https aka Outlook Anywhere.

Here it is. this should help you get the new profile setup.

http://www.microsoftoffice2010forums.com/microsoft-outlook-2010/how-setu...

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Bob Gates's picture
Bob Gates
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That's a wonderful, clear tutorial. However, I have done that many times now, exactly as you described earlier, and using the same settings as the one time that it worked, which are the same settings as the ones on my WINXP/Outlook 2007 account, and each time I get a message saying it can't connect to the exchange server.

I managed to get a second profile set up (Bob2), with a second email account, which now has a second .ost file (currently at 0 KB), and I can open that from the profile page/properties and getting in through the "files" button. I can see the new email account there, and click on "change" and check all the settings, but as soon as I get back to the main dialogue and click "next," it hangs with the same "exchange unavailable...Outlook must be online," etc. error message.

If I open Outlook and choose that profile, I get the same message, and then a dialogue box for me to "check name" that hangs with the "cannot resolve name" error message.

I also deleted the .ost file for the original account, and let Outlook rebuild that, which didn't help.

Given that I have tried all these things and have repeated failures, and that Outlook gives an error when I try to re-download the address book, it seems that my next step should be to find someone at my university who can tell me if others are connecting successfully with Outlook 2010 and how they are doing it.

Bob

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I emailed my IT guy and he responded, on a Sunday. I sent him screen grabs and he said all my settings were correct, so I gave up and reformatted my drive and reinstalled Windows and MS Office. Outlook then configured and set up ok and seems to be working. Fingers crossed.

Thanks again for all the help you have provided.

Bob

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I'm glad it's now.. If you have any other questions or issues with Office 2010 or no of anyone that does please revisit our site. Keep me posted.

Thank you for using Microsoft Office 2010 Forums.


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Jeroen33's picture
Jeroen33
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I have the same problem as Bob since I started using Outlook Anywhere (yesterday). I wonder whether the problem has actually been resolved, i.e. without having to re-install Windows and Office. I would appreciate any help.

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When Outlook 2010 hangs or freezes then you can try out the following solutions:
Reduce the size of mailbox if it gets too large
Repair the outlook profile if it is damaged
Repair outlook data files if corruption is the issues
Stop the process interrupting outlook functioning
You can try this: http://support.microsoft.com/kb/2652320

You can also try inbox repair tool(Scanpst.exe) to perform outlook 2010 recovery but when it does not work, just make use of professional tools available and for this, you may click on http://www.outlook2010recovery.com

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Try out a genuine Outlook Recovery software to restore lost or deleted data back.

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This happens because when Outlook gets corrupted or damaged or due to logical or physical corruption that can be behind the inaccessibility to overcome this you can use professional Outlook PST File Repair Tool which can efficiently recovers and makes you accessible to these files.
fror secure Outlook PST File Repair Tool see http://outlookpst.filerepairtool.net


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Try Outlook PST Recovery software and recover messages and all folders from corrupted PST file and make PST file into Outlook format.
Free download and information click http://outlookpstrecoverysoftware.weebly.com