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"Contacting the server for information"

14 replies [Last post]
FrankZ's picture
FrankZ
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Joined: Oct 11 2010

For messages from a certain sender (it's actually HP Home & Home Office) whenever I go into Print/Print Preview I get a message that says "Contacting the server for information" and it locks up the entire computer for a moment or two. Then when I click the "Print" button it does the same thing again. Ultimately it prints OK, but the constant "Contacting the server for information" message is very troublesome and annoying.

In case it matters, I have Outlook 2010 running on Windows XPSP3.

I have seen a lot of chatter about this on various forums (involving not only Outlook 2010 but also 2003) but no one seems to have any idea what the problem is.

Any ideas?

outlook 2010 professional's picture
outlook 2010 pr...
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Joined: Jul 14 2010

Frank,

When it is trying to contact the server, try to right click on the envelope in the system try (lower right hand corner) and hit cancel server request? Does that speed things up. If so, we'll have next steps.


Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

FrankZ's picture
FrankZ
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Joined: Oct 11 2010

I don't have that option, as there is no envelope in the system tray at all (only an Outlook icon; the only time an envelope ever appears in the system tray is momentarily when a new message is received).

There is a "Cancel" button on the dialog box that says "Contacting server for information" but hitting it does nothing.

Thanks again for your help.

outlook 2010 professional's picture
outlook 2010 pr...
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Joined: Jul 14 2010

Right click on the outlook icon and click on "cancel server request".

Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

FrankZ's picture
FrankZ
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Joined: Oct 11 2010

That option just isn't available to me. When I right-click the Outlook icon in the system tray the only menu items are:

Show Network Warnings
Show Network Connectivity Settings
Show New Mail Desktop Alert
Hide When Minimized
Open Outlook


FrankZ's picture
FrankZ
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Joined: Oct 11 2010

Anyone have any ideas on this? It seems like an issue that Microsoft should address.

outlook 2010 professional's picture
outlook 2010 pr...
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Joined: Jul 14 2010

You could just try to create a new and fresh profile and see if the problem continues. I just haven't seen enough of this issue.

To create a new profile = close outlook - reboot the machine - control panel - mail - profiles - new and select to be prompted to which profile to use.

Want to try this?


Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

sgeshman's picture
sgeshman
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Joined: May 20 2011

Hello experiencing same issue with different people on different PC's. Problem is not printer mfg specific either, seems to be totall within the Outlook. Getting Contacting server for information when printing multi page emails that have lots of HTML or graphic content. outlook 2010 32bit 14.0.5128.5000. Also happens on my laptop which was installed from different media. Can't find anthing but complains on this issue, no answers... Bueller? Bueller? Anyone?

--Steve

kirkfondren's picture
kirkfondren
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I'm experiencing the same issue as well. It's mainly with emails that have HTML Images/content in them. Never experienced this with printing.

It seems to get more and more consistant as the days go by.

I'm about to do a massive roll out of Office 2010 since we are upgrading to Exchange 2010 and I would like to try to nip this issue in the butt before we do so.

Does anyone know if this happens with the Outlook 2010 clients connected to an Exchange 2010 server?

Thanks in advance!

annettehicks@hgwood.com's picture
annettehicks@hg...
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Joined: Sep 28 2011

I have had this issue crop up willy nilly since using outlook, I have disabled add ins, created new profiles, yet it appears every couple of weeks, requiring HOURS to get through it. I should not have to create new profiles again and again!!! SHAME ON MICROSOFT for not providing a repair / fix for this issue!!! There are pages and pages and pages and pages of people posting the problem (not to mention the hundreds of program crash reports they have gotten from me alone!). Why doesn't Microsoft just provide a right click option that allows users to turn the problematic emails ONLY to text format, so that we can read the remaining emails as they were intended, without all the conversion garbage. MORE... why doesn't microsoft just fix the problem!!!

GLego's picture
GLego
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I have narrowed this issue down to emails that users recive that typically have online content in the email, typically recipts and confirmations from websites, and they have all be in HTML format. I hope this information help someone find a solution because I'm at a loss.

maryh's picture
maryh
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Joined: Oct 23 2011

I have the same problem using fully patched Office Professional 2010 running on a Win 7 64 bit HP system. The problem has been going on for years, at least as far back as Outlook 2007 on Vista on a Gateway. It only happens when I try to print an email with images from a remote server. Today it was the same as always, I tried to print a 1-page vendor coupon and this followed:
1. "contacting server..." 17 times while madly mashing the cancel button whenever I could hit it
2. empty frame of email showed up on preview pane
3. "contacting server..." 4 times
4. content appeared with all images
5. hit print button
6. "contacting server..." 26 times
7. Finally prints properly

I tried the first step again WITHOUT touching the cancel button and got "contacting server..." 35 times instead of 17 times. That exhausted my patience.

Outlook is "stuck" the whole time, you can't do anything else with it. With my satellite connection it seems to take forever.

I've looked around for a solution ever since this started happening years ago. There are a zillion complaints, many of them about this same print issue, but somehow I've missed finding the solution. I'd be happy to supply the offending email. The email was from a perfectly legitimate company and Outlook displays it properly when I open and read it without any of the "contacting server..." stuff. Why does it get all tangled up trying to print it? Please MS, we need a solution here. Thank you.

judge104's picture
judge104
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Joined: Nov 3 2011

I have a work around for this, but not a solution.

Open Email
Click 'Actions'
'View in Browser'

You will then be able to print email off from the browser without 'contacting server for information' error.

sabumanalel's picture
sabumanalel
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Joined: Mar 26 2012

check the signature conttent and dlete the HTML link from the signature

disable the automatic downloading of pictures and HTML contents in the mail from the obtions-trust centre from outlook

timoto's picture
timoto
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Joined: Mar 27 2012

I have a similar set up to FrankZ Outlook 2010 on WinXP Pro SP3 - And I have just started getting this reoccuring message today. Several times already. Today is my first experience of this.

Hiwever, I have narrowed it down to one action: Clicking on create new email. Outlook pauses for a few seconds then the pop up window with "Microsoft Outlook" "Contacting the server for information" appears. (Can't do anything within Outlook while this is cycling. Then disapperas momentarily. Then reappears. Effectively Outlook is rendered unusable. FYI, I am using POP/SMTO accounts only. No exchange server. No IMAP accounts.

What else did I notice ? IE8 seems to be being problematic at the same time i.e. google searches and other stadard frequently used sites come up with an unavaible page (which I guess is local). Coincidence ? Perhaps.

So I think the trigger is new email creation (in my case). Which, for an email program makes it as useful as a block of rotten wood. Anyone any other ideas ? I have looked into other people's suggestions - short of deleting email accounts and reestablishing them... Not yet).

And "yes"... Where is Microsoft in all of this ? I only upgraded to Office 2010 Pro+ less than a week ago. Now I certainly wish I hadn't !!!