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Send/Receive takes forever

21 replies [Last post]
sun21170's picture
sun21170
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Joined: Aug 20 2010

I installed Office 2010 Professional Plus a day ago.
It has all the emails except for the most recent 10 emails. When I try to Send/Receive, it takes forever.

Is this a Outlook 2010 bug or there is something else causing this?


Thanks
sun21170

outlook 2010 professional's picture
outlook 2010 pr...
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Hi Sun,

Are you trying to connect to a pop account, exchange account or IMAP?

When you refer to the last ten messages are you referring to the last ten most recent messages? Are you certain those messages are still on the server?

Let us know.

Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

sun21170's picture
sun21170
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Yes, since these messages do not show up in inbox.
I have used the Hotmail Connector to connect to my MSN account.

It says 'Limited Connectivity' at bottom right, even though my internet connection is perfect, since I am freely browse the web.

Why did Microsoft not make something as simple as Thunderbird which always works easily.
I have been struggling with my new Outlook since yesterday.

Thanks
sun21170

outlook 2010 professional's picture
outlook 2010 pr...
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Is hotmail the only email account you are using?

Would it be possible to take a screenshot? Usually one will see the limited connectivity in the system tray so be seeing this I may be able to identify the issue quicker.

Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

outlook 2010 professional's picture
outlook 2010 pr...
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Could you also mention what operating system you are using?

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Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

sun21170's picture
sun21170
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Image is attached. I have Windows 7 Ultimate.Outlook_Error_1.jpg

Thanks
sun21170

cooley's picture
cooley
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I had the same problem with outlook 2010 when connecting to a yahoo account. It did download my messages but when I tried to send a message it just hung and then eventually cancelled out with an error. I later found out it was a specific port setting and SSL setting required for that particular yahoo pop account.

outlook 2010 professional's picture
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Limited connectivity is almost always a network issue but....I have seen outlook and it her apps like firefox and IE have similar behavior when the Internet connection was fine. I hate to give this advice but I recommend exiting out of outlook. Remove the outlook connector, reboot the machine and reinstall the latest connector.

Is Outlook only configured for your hotmail account or is there also additional accounts and if so is one them exchange?


Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

sun21170's picture
sun21170
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Outlook is only configured for one account - the MSN one.
Funny thing is I gave it access in my anti virus program for both incoming and outgoing.
Thunderbird works perfectly but Outlook never. I have installed Thunderbird after getting frustrated with Outlook.

Thanks
sun21170

damon's picture
damon
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That is very strange behavior and this is the first i've come across this.

I'd be happy to do a live meeting with you and your machine and fix it if you would like.

Please uninstall the connector. Then go to file - account settings and delete the hotmail account. Close outlook. Then go to this link http://www.microsoft.com/downloads/details.aspx?FamilyID=39db2b89-af2e-4... and install the latest connector. Open outlook, go to file account settings and put in your hotmail account and password and see what happens. I'm almost positive this will do the trick.

While i do not know much about TB i have read from other folks on various forums there like for it and there difficulty in moving to Outlook. I promise you once you get through the issues of moving to a new email client, you will come to love the integrated features of Outlook and the functionality it offers.


sun21170's picture
sun21170
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I tried all what you said but still the same problem. All I can say is that I have lots of patience with Outlook, otherwise no commercial app is supposed to take days to work.
Are you available now for doing a live meeting?

Thanks
sun21170

outlook 2010 professional's picture
outlook 2010 pr...
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Trust me I've setup this outlook connector on hundreds of machines and have never seen this behavior. Each time I set it up it works just as you describe. Hum...

I'm going to an enterprise site implementation right now. I could do it tonight or just about anytime tomorrow between 10 am and 2 pm CST.

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Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

sun21170's picture
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Let me try a few things before tomorrow.
Do I need to give any special permission in my anti-virus program's firewall? It wasn't in the list of allowed programs for my ant-virus's firewall, but I included outlook.exe later and allowed 'Incoming and Outgoing' for outlook.exe, so it could send and receive through the firewall. I have Windows Firewall disabled.

I will ping you tonite around 9 pm if that's ok. My msn is

Thanks for being helpful.

Thanks
sun21170

sun21170's picture
sun21170
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The beauty of ThunderBird is that I can see right away, as soon as I open my Thunderbird, the messages dropping into my inbox very quickly.
In Outlook I never see that happen. The Send/Receive progress bar seems stuck in one place forever.

Thanks
sun21170

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I just added you to MSN Messenger and i deleted your username from the above post so its not on the world wide web. talk soon.
t

Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

MrBrad82's picture
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Hi Guys,
Did anyone find a solution to this problem? I have the exact same issue.. When sending/recieving on my hotmail account in Outlook 2010 it just sits there forever.

Thanks & Regards,
Brad.

damon's picture
damon
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Hey Brad,

We are going to try to work with one of the forum members and diagnose the problem. I do know that the Windows Live servers can sometimes be a bit sporadic but what you and others are describing is a lot more than that.

What stumps me is that other users don't seem to have a problem downloading and access hot mail or live accounts from other email products but only Outlook.

If you're up to it , we can try to log into your machine as well via live meeting and see if we can diagnose the problem.




sun21170's picture
sun21170
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Outlook is a strange product. First it sends/receives forever or for a very long time, even though it needs to check for new messages only. Second, after a long wait the send/receive finishes and gets zero new messages from the server, even though there are new messages there.
Looks like a problem within Outlook and not with configuration.

Thanks
sun21170

outlook 2010 professional's picture
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Okay. Here is a thought. If you are ONLY using your hotmail account for hotmail and not the calendar function or contacts and you don't need to sync your hotmail account's calendar and contacts with your Outlook 2010 let's try to bypass the connector and manually set the POP settings. I'm hopeful this will solve your problem.

First go to file - account settings and remove your hotmail account

I found these settings here: http://windowslivehelp.com/solution.aspx?solutionid=618dcd05-8494-4827-b...

How to add your e-mail account to Microsoft Outlook

If you use Outlook to access your Hotmail Inbox, depending on the version of Outlook installed on your computer you can download the free Microsoft Office Outlook Connector program or you can change your Outlook settings to use the POP3 (POP3, or Post Office Protocol 3, is a protocol that's used to retrieve e-mail from a mail server.)

1. In Outlook, on the File menu, click Account Settings

2. Under E-mail tab, click New.

3. Choose Microsoft Exchange, POP3, IMAP, or HTTP and click Next.

4. Click Manually configure server settings or additional server types and click Next.

5. Choose Internet E-mail and click Next.

6. Under User Information type your name and email address.

7. Under Server Information:
* Choose POP3 as account type.
* In the Incoming mail server (POP3) field, type pop3.live.com.
* In the Outgoing mail server (SMTP) field, type smtp.live.com.

8. Under Logon Information, type your Username as the email address and your password.

9. Click More Settings

10. On the Outgoing Server tab, select My outgoing server (SMTP) requires authentication check box.

11. On the Advanced tab, type the following information, and then click OK.
Under Incoming Server (POP3):
Select the This server requires an encrypted connection (SSL) check box.
In the Incoming Server (POP3) field, the number 995 should display. If not, select the number and type 995.
Under Outgoing Server (SMTP):
In the Outgoing Server (SMTP) field, type 25 or 587 for the port number (If port 25 has been blocked in your network or by your ISP, you can set SMTP port to 587)
Under Use the following type of encrypted connection choose AUTO (in Outlook 2007). If you are using Outlook 2003, choose SSL.
Select the Leave a copy of messages on the server check box if you want to see your messages when you use Hotmail in a web browser, your mobile phone, or other e-mail programs. If you want to delete your messages from the Hotmail server after you read them, clear this check box. Click OK.

12. Click Test Account Settings.
If the test is successful, click Next. If the test fails, check the values you typed in the previous steps.

13. Click Next and then Finish.

Here are some additional screenshots for you.

Outlook 2010 | Setting up hotmail manually | www.microsoftoffice2010forums.com








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Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

sun21170's picture
sun21170
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Thanks for your suggestion.
But I have one problem with POP account. I have my email in MSN divided in multiple folders besides 'Inbox' folder, so I can easily track emails. The POP account will only download messages from 'Inbox' folder on MSN, and not from 'BusLogic' sub-folder , and that is the problem with POP.
So that is why I was trying to keep away from POP account.
May be I am thinking something wrong here. If so, please correct me.

Thanks

Thanks
sun21170

MrBrad82's picture
MrBrad82
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Hi,

Thank you that solved my issue, I uninstalled outlook hotmail connector and followed your directions and now my hotmail account works perfectly with outlook 2010.

Thanks again,
Brad.

outlook 2010 professional's picture
outlook 2010 pr...
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Excellent. Thank you for using the forums.


Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010