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Updates to meeting does not update in user's calendar in Outlook 2010 with Exhcange 2003

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PascalLefebvre's picture
PascalLefebvre
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Hi, I work in a federal gov'd environment are we are still using Exchange 2003 with mostly Oultook 2003 and some Oultook 2010. The problem seems to appear on 2010 version.

When somebody creates a meeting, add attendees (we also use here the meeting room as a "ressource" to book the room) and saves it, no problems here, everbody is recieving the request in wich the attendee can accept or decline the meeting; but when the meeting owner makes a change like changing the date or hour of the meeting for a date where there is already a meeting booked at this time & in the same room, it does move the attendees to the updated time on the meeting owner's calendar (although it shouldn't since the room is already booked by somebody else) but it dissapeared from the attendees calendars and didn't sent them a notice that the meeting time changed. The meeting is "dissapearing" from the attendees's calendars.

Does anybody ever experienced this problem and found a solution?

Also is Exchange 2003 with Outlook 2010 client supported by Microsoft?



Thank you



Pascal Lefebvre

Library & Archives Canada

Gatineau, Qc

outlook 2010 professional's picture
outlook 2010 pr...
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Joined: Jul 14 2010

I'm assuming the following:

1. When a new meeting request is sent all the participants receive this calendar invite and are albe to accept it or reject?
2. Does the problem occur between 2003 and 2003 users? Between 2010 and 2010 users? Between 2003 and 2010 users?
3. Between these users, they receive the NEW creatly invite but when a user (on 2010 or 2003?) updates the meetings, the other user (2003 2010) doesn't see the update and it infact actually DELETES teh meeting entirely? Is this correct?
3. Have you by checked the deleted items of the user not recieving the updates to the meeting?
4.

Try this.

On a machine running Outlook 2010. To go Backstage (File) Options - Go to Calendar and then scroll all the way to the bottom and hit the Resource Scheduling Button. Investigate what is or isn't check here. I suspect one of these settings is conflicting between users and is 1. automatically deleting the update and 2. removing it from the calendar.

Let us know.

Resource_Scheudling_0.PNG

Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

PascalLefebvre's picture
PascalLefebvre
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Good morning,

Yes, all participants are receiving the invite and are able to accept or decline; it seems to occur when a 2010 user is the owner and that at least one attendee is also 2010 (I mean, if a 2010 user create the meeting and there is one 2003 and no 2010 users, the meeting cannot be moved to an already booked room and saved but if the attendee is not a 2003 user but a 2010 user, the meeting can be moved and saved to an already booked room, doesn't sent update to the attendee, and seems to delete it form the attendees' calendar [here I'm talking of the new meeting's time as we can see the old canceled one] (not the owner of the meeting though...) (as we can't find it anywhere anymore in the calendar and not in the deleted items either))

We also looked in the Resource Scheduling option and nothing is checked..

thanks

Pascal Lefebvre

LAC/BAC
Gatineau, Qc

outlook 2010 professional's picture
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Hi,

Have you tried testing the creation and updates of an appointment without choosing a room? If not, can you try. I'm starting to suspect an error in the resource scheduling piece. Can you test that?

Outlook 2010 Professional
Microsoft Office 2010 Forums
http://www.microsoftoffice2010forums.com/microsoft-outlook-2010

Outlook 2010

PascalLefebvre's picture
PascalLefebvre
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Yes we did and there is no problems when there is no ressource (meeting room) in the meeting. I was thinking compatibility problems with having exch2003 with an outlook2010 client (since ressources are in exchange) but can't pinpoint the problem...

Pascal

LAC/BAC
Gatineau,Qc

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Now that Office 2010 has RTM’ed, we’ve started to see a number of issues pop up where customers are finding that they are having problems reserving a conference room using it.  The reason is that Outlook 2010 by default has Direct Booking disabled.  This is by design since Direct Booking is the old Exchange 2003 way of doing things and Exchange 2007 and 2010 has automatic processing of resource mailboxes.

If you are still on Exchange 2003, however, you may have the need to enable Direct Booking for your clients.  In order to enable it in Outlook 2010 you will need to add the following DWord in the registry for the organizers client:

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Options\Calendar

DWORD: EnableDirectBooking

Value: 1

Hope that helps some people out.

Thus was picked up on a tech net blog. Let's see if it works.

PascalLefebvre's picture
PascalLefebvre
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This seems to be the common fix for this problem, but unfortunately for us it doesn't work; We made sure that this setting was enabled on our 2010 clients. We placed a call with Ms on last Friday for this problem (400$ grrr..), the first tech couldn't help us very much so they will call back this week, let's see the solution they come with...



Pascal

LAC/BAC
Gatineau, Qc

gradius1981's picture
gradius1981
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Joined: Oct 20 2010

Hey,

It's a relief to see others have the same problem and the registry fix seems to help but there's still some issues.

If i book a ressource and invite users i don't get any reply when they accept or decline.

I would be very grateful if you would post MS's answer here when they call you. If there's no fix for this we will not be using 2010.

// Jesper DK