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Viewing images in new mail messages | Outlook 2010

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dtc's picture
dtc
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For many emails I get the little red X box and sometimes the message "The linked image cannot be displayed. The file has been moved,renamed, or deleted". However, when I click on the link I see the images, but only in an Explorer windows. How do I see the images in the mail message? I am coming from an older version of Outlook and did not have this problem. In the Trust Center I have the option to "Not Download HTML" unchecked. Thanks for any help.

dtc's picture
dtc
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Update: I have 2 different situations. One is the red X box with the "Link cannot be displayed message". The other is a box with a Square, Circle, Triagle and a message to click to click to follow the link. In either case, clicking displays the image in Explorer. I want to see it in my Outlook window directly. Thanks.

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I'm a little confused. Can you send a screenshot that illustrates the problem. What version did you upgrade from? What OS are you using? Is it the preview option that is not working?

dtc's picture
dtc
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How do I get a screen shot and how do I post it?

dtc's picture
dtc
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Current using Office 2010 with WIndow 7. Previously had Office 2000 with XP.

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Sure. Go to start and type snipping tool. A screen capture tool will appear. Take a few screenshot and save them to your desktop. Then come to this message and at the bottomof the box you'll see a insert image or link. Tap on insert image and a box will open. Upload your photos then highlight the photo and hit send to text area. That will sett the photo into this thread. Your other option Is to download a free utility by jingo jingproject and capture screenshot or video.


dtc's picture
dtc
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Will Repost

dtc's picture
dtc
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email_image.JPG

dtc's picture
dtc
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The above image has both the red x box and the 3 shapes box. If I click on either, the image is displayed in Explorer, but I want to be able to see it in Outlook directly. I believe it may be some security feature, but I would like to be able to see ads like this directly. Thanks.

Office 2010 Professional's picture
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This is very strange behavior. Are you connected to the Internet when viewing this email? Is this on ALL HTML emails? This is not a preview function but an HTML issue within the email. There are two settings that may prevent this. Automatic download images and a security setting. Are your automatic download settings enabled?

dtc's picture
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I am definitely conntected to the Internet. HTML emails with imbedded images work fine. It is just ones with Internet links that fail. Where do I find automatic download settings? Sorry, I am brand new to Outlook 2010.

dtc's picture
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In the Trust Center the box "Don't download pictures..." is not checked. Is that the download option you mean? Thanks.

dtc's picture
dtc
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Well, I was having this error last night. This morning, the images are loading down correctly. The system logged me off overnight and I logged back in this morning. No other changes that I know of. I am baffled, but at least it is working now. I will keep monitoring it.

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i have the same problem. i have outlook 2010 on two machines. in one machine i see images properly. in the other machine i see the 3 shapes box. my settings in the Trust Center are the same in both machines, to allow all images.

any ideas?


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outlook 2010 pr...
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Are your automatic download settings enabled?

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gilsudai's picture
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yes. sure. that is the strange issue.

outlook 2010 professional's picture
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is this happening with ALL HTML issues or only a few?

Seems like the connection issue to the senders images but.....i'm sure you have tried rebooting the machine etc.

Can you forward one of the emails to me?


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gilsudai's picture
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it happens with ALL html messages. it is not a connection issue because i also downloaded all messages again from the server.
What solved the issue eventually was to create another Windows profile. I guess there are some settings in the Windows profile that outlook is using or outlook is affected by them.

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I have exactly the same issue with my newly installed copy of Outlook 2010.

This forum is not my first port of call but I am more hopeful of finding some solutions to problems here than on the official "answers" forum!
Other professionals have pointed to a registry key error and provided a fix that has worked for some but that is inaccessible to me. If anyone has it
could they please post a working link to it that does not involve going through further registration and password screens?

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gardencoaster
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This has now "resolved itself"! All email newsletters with linked images are displaying correctly. Very odd.


dtc's picture
dtc
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Same thing happened to me and it has been fine since. OK for now, but I have no ideal what to do if it happens again.

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Some e-mail servers add an extra CR at the end of every base-64 encoded JPEG attachment.
Outlook-2010 interprets the CR/CR/LF as 2 lines instead of one (despite RFC2822).

The last line of the encoded JPEG image should be followed by 1 empty line + a boundary string. Unfortunately Outlook sees 2 empty lines + a boundary this way, and fails to decode the JPEG attachments.

I detected this error only in Outlook-2010 (Express works fine).

I dropped a bug report on the Microsoft site, threw a few coins in the nearest pond, and did some praying. I hope either of those work.

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I use Firefox as my browser but found that even when I clicked on the pictures and went to view the emails in my browser I still couldn't see the pictures. It didn't matter if this was in Firefox or IE. I ended up resetting IE to defaults which then gave me the option to click on the emails to download the pictures and change the settings.