Viewing images in new mail messages | Outlook 2010
For many emails I get the little red X box and sometimes the message "The linked image cannot be displayed. The file has been moved,renamed, or deleted". However, when I click on the link I see the images, but only in an Explorer windows. How do I see the images in the mail message? I am coming from an older version of Outlook and did not have this problem. In the Trust Center I have the option to "Not Download HTML" unchecked. Thanks for any help.
Update: I have 2 different situations. One is the red X box with the "Link cannot be displayed message". The other is a box with a Square, Circle, Triagle and a message to click to click to follow the link. In either case, clicking displays the image in Explorer. I want to see it in my Outlook window directly. Thanks.
I'm a little confused. Can you send a screenshot that illustrates the problem. What version did you upgrade from? What OS are you using? Is it the preview option that is not working?
How do I get a screen shot and how do I post it?
Current using Office 2010 with WIndow 7. Previously had Office 2000 with XP.
Sure. Go to start and type snipping tool. A screen capture tool will appear. Take a few screenshot and save them to your desktop. Then come to this message and at the bottomof the box you'll see a insert image or link. Tap on insert image and a box will open. Upload your photos then highlight the photo and hit send to text area. That will sett the photo into this thread. Your other option Is to download a free utility by jingo jingproject and capture screenshot or video.
The above image has both the red x box and the 3 shapes box. If I click on either, the image is displayed in Explorer, but I want to be able to see it in Outlook directly. I believe it may be some security feature, but I would like to be able to see ads like this directly. Thanks.
This is very strange behavior. Are you connected to the Internet when viewing this email? Is this on ALL HTML emails? This is not a preview function but an HTML issue within the email. There are two settings that may prevent this. Automatic download images and a security setting. Are your automatic download settings enabled?
I am definitely conntected to the Internet. HTML emails with imbedded images work fine. It is just ones with Internet links that fail. Where do I find automatic download settings? Sorry, I am brand new to Outlook 2010.
In the Trust Center the box "Don't download pictures..." is not checked. Is that the download option you mean? Thanks.
Well, I was having this error last night. This morning, the images are loading down correctly. The system logged me off overnight and I logged back in this morning. No other changes that I know of. I am baffled, but at least it is working now. I will keep monitoring it.
i have the same problem. i have outlook 2010 on two machines. in one machine i see images properly. in the other machine i see the 3 shapes box. my settings in the Trust Center are the same in both machines, to allow all images.
Are your automatic download settings enabled?
yes. sure. that is the strange issue.
is this happening with ALL HTML issues or only a few?
Seems like the connection issue to the senders images but.....i'm sure you have tried rebooting the machine etc.
Can you forward one of the emails to me?
it happens with ALL html messages. it is not a connection issue because i also downloaded all messages again from the server.
What solved the issue eventually was to create another Windows profile. I guess there are some settings in the Windows profile that outlook is using or outlook is affected by them.
I have exactly the same issue with my newly installed copy of Outlook 2010.
This forum is not my first port of call but I am more hopeful of finding some solutions to problems here than on the official "answers" forum!
Other professionals have pointed to a registry key error and provided a fix that has worked for some but that is inaccessible to me. If anyone has it
could they please post a working link to it that does not involve going through further registration and password screens?
This has now "resolved itself"! All email newsletters with linked images are displaying correctly. Very odd.
Same thing happened to me and it has been fine since. OK for now, but I have no ideal what to do if it happens again.
Some e-mail servers add an extra CR at the end of every base-64 encoded JPEG attachment.
Outlook-2010 interprets the CR/CR/LF as 2 lines instead of one (despite RFC2822).
The last line of the encoded JPEG image should be followed by 1 empty line + a boundary string. Unfortunately Outlook sees 2 empty lines + a boundary this way, and fails to decode the JPEG attachments.
I detected this error only in Outlook-2010 (Express works fine).
I dropped a bug report on the Microsoft site, threw a few coins in the nearest pond, and did some praying. I hope either of those work.
I use Firefox as my browser but found that even when I clicked on the pictures and went to view the emails in my browser I still couldn't see the pictures. It didn't matter if this was in Firefox or IE. I ended up resetting IE to defaults which then gave me the option to click on the emails to download the pictures and change the settings.